Frequently Asked Questions

We are open Monday to Saturday from 10:00 AM to 7:00 PM. We are closed on Sundays. Walk-ins are welcome during these hours, and no appointment is needed.

No appointment is needed. We welcome walk-ins during our opening hours (Monday to Saturday, 10:00 AM - 7:00 PM). However, you can call ahead at +44 20 8509 0038 if you prefer.

We operate on a no-fix, no-fee basis — if we cannot repair your device, you do not pay for the repair. In cases where a device is genuinely beyond economic repair (for example, a motherboard that is too severely damaged), we'll tell you honestly and explain your options. We can often recover your data from a dead device, advise on a suitable replacement, or transfer your data to a new machine. You only pay the £25 diagnostic fee if you decline a quoted repair, and the diagnostic is free if you proceed.

We accept cash, card (all major credit and debit cards), and bank transfer. Payment is only required after you are completely satisfied with the repair.

CompuCare Centre is based at 16 St James Street, Walthamstow E17 7PF, and customers visit us from across London and beyond. We're a short walk from Walthamstow Central station. For our call-out service, we cover Walthamstow, Leyton, Leytonstone, Chingford, Hackney, Stratford, and surrounding areas across Central, East, and North East London. If you're outside these areas, give us a call and we'll let you know whether we can reach you or whether a visit to our shop is the best option.

We repair laptops, desktop PCs, all Mac devices (MacBook, iMac), phones (iPhone, Android), and tablets (iPad, Android tablets). We handle all major brands and models.

We offer hardware repairs, software fixes, screen replacements, battery replacements, charging port repairs, diagnostics, virus removal, data recovery, system reinstallations, upgrades, and general troubleshooting.

It depends on the type of repair. Screen replacements, battery swaps, SSD upgrades, RAM upgrades, and most software fixes are completed same-day — often while you wait or within a few hours. More complex jobs like logic board component repair, liquid damage treatment, and data recovery from failed drives typically take 2–5 working days. If we need to order a specific part that isn't in stock, we'll give you a realistic timeline upfront so you're never left guessing. We always aim to get your device back to you as quickly as possible without cutting corners on quality.

Yes! Many repairs can be completed same-day depending on parts availability and issue severity. Simple software fixes and some hardware repairs are often done while you wait. Screen replacements, battery swaps, and SSD upgrades are among the most common same-day repairs we handle.

Pricing varies by device and issue, so we always provide a free diagnostic and a written quote before any work begins. If you proceed with the repair, the diagnostic is completely free — the £25 diagnostic fee only applies if you choose not to go ahead with the quoted repair. As a guide, laptop screen replacements start from £79, battery replacements from £59, SSD upgrades from £79, and virus removal from £49. Mac repairs typically start from £79 and data recovery from £99. Visit our individual service pages for detailed pricing guides on each repair type.

Most hardware repairs require you to bring your device to our Walthamstow shop, or we can visit your home or office via our call-out service across London. However, for certain software-only issues — such as virus removal, system optimisation, Windows or macOS troubleshooting, and remote IT support — we may be able to assist remotely over the internet. Call us on 020 8509 0038 to describe your issue and we'll advise whether a remote fix is possible or if an in-person visit is needed.

Yes. We provide ongoing IT support for small and medium-sized businesses across London, including network setup, workstation maintenance, server troubleshooting, antivirus deployment, and regular system health checks. We can support your office on a contract basis or ad-hoc, and we offer on-site visits so your team doesn't have to pack up and transport equipment. Call us to discuss your business needs and we'll tailor a support plan that fits.

Yes! Most repairs come with a 90-day warranty on parts and labour, depending on the part and service type. This warranty covers both parts and labour for peace of mind.

We fix laptop screens, keyboards, batteries, charging ports, fans, overheating issues, Windows problems, slow performance, and motherboard issues. We work with all laptop brands.

Yes! We replace laptop screens for all brands including Dell, HP, Lenovo, Asus, Acer, and more. Most screen replacements can be completed same-day or next-day depending on parts availability.

Yes! Overheating is usually caused by dust buildup, failing fans, or dried thermal paste. We clean the cooling system, replace fans if needed, and reapply thermal paste to resolve overheating issues.

Yes! We repair all Mac devices including MacBook Air, MacBook Pro, and iMac. We handle screen repairs, keyboard replacements, battery replacements, macOS issues, charging problems, overheating, liquid damage assessments, and logic board repairs.

Yes! We diagnose and repair MacBook charging problems including faulty charging ports, damaged charging cables, battery issues, and logic board problems that prevent charging.

Yes! We repair iPhones and iPads including screen replacements, charging port repairs, battery replacements, camera issues, speaker problems, and software issues. We handle all iPhone and iPad models.

Yes! We repair all Android phones and tablets including Samsung, Google Pixel, OnePlus, Huawei, and other brands. Services include screen replacements, charging ports, batteries, and software repairs.

Yes! We offer data recovery services for laptops, PCs, SSDs, hard drives, USB sticks, and corrupted systems. Success depends on the type and extent of damage. We provide a free assessment to determine recovery possibilities.

We can often recover data from failed hard drives, but success depends on the type of failure. Physical damage may require specialized lab services. We offer a free assessment and will be honest about recovery chances.

Yes! We remove viruses, spyware, malware, ransomware, and repair system damage caused by infections. We also provide advice on preventing future infections and can install security software.

Yes! We offer RAM upgrades, SSD upgrades, speed optimization, and performance boosting services. Upgrading to an SSD and adding more RAM are the most effective ways to speed up an older computer.

Yes! We reinstall or repair Windows and macOS systems. We attempt to keep your data safe when possible. A fresh installation can resolve many software issues and speed up your device.

We offer fast and accurate diagnostics. Diagnosis is free when you proceed with the repair. If you choose not to repair, there may be a small diagnostic fee.

Yes! We offer custom PC builds, component installations, optimization, and full system cleanup. Whether you need a gaming PC, workstation, or home office computer, we can build it to your specifications.

Absolutely. All customer data is treated as strictly confidential throughout the repair process. We never access personal files, photos, emails, or documents unless it is specifically required to complete the repair — and even then, only with your explicit consent. Before any repair that involves storage or the operating system, we back up your data where possible. For SSD upgrades, we clone your entire drive so nothing is lost. We also comply with UK data protection regulations, and any drives replaced during a repair are securely wiped or physically destroyed before disposal if you request it.

Yes! We offer on-site computer and laptop repair across Central, East, and North East London, including Walthamstow E17 and surrounding areas. Simply contact us to book a convenient home or office appointment.

We cover Central, East, and North East London including Walthamstow, Stratford, Hackney, Leyton, Ilford, Enfield, Tottenham, Wood Green, City of London, Westminster, Camden, Shoreditch, and surrounding areas. Contact us with your postcode and we'll confirm availability.

Call-out service starts from £79 which includes the visit, diagnostics, and basic repairs. The exact cost depends on your location and the type of repair required. We'll always confirm all costs with you before booking.

Most repairs can be completed on-site at your home or office including software fixes, virus removal, upgrades, and many hardware repairs. For complex hardware issues requiring specialized equipment, we may need to take the device to our shop. We'll let you know upfront.

We offer same-day service in most cases. When you contact us, we'll arrange a convenient time to visit your home or office, often on the same day you call depending on availability and your location in London.